We’re constantly innovating. See the latest customer and employee experience releases.
查看Genesys解决方案如何满足和超过现代安全标准。
Choose a dedicated partner that works with you before, during and after your deployment.
Discover a community of continuous learning and innovation for customer experience professionals.
Smarter software. Empowered employees. Happier customers.
客户期望无缝的跨通道支持 - 昨天的电话系统无法完成任务。通过您的网站，社交媒体渠道和实时聊天实时回复。创建客户和代理体验，毫不费力地将自动化和人力资源融合在一起。了解您的客户，并具有相关的环境，可以在重要的情况下与正确的帮助互动。
Customer expectations are higher than ever. Meeting them means having the right tools, people and strategies in place.
Genesys使您的客户会喜欢的独特，个性化的体验成为可能。您可以扩展以与客户的喜好和业务需求保持同步。凭借我们的全面功能和高级功能，您始终可以将客户放在首位。
Every customer is unique. Their journey with you should be, too. Go beyond traditional personalization and automation to orchestrate tailored experiences that delight customers and build loyalty. Use customer data across all touchpoints — even beyond the contact center — to understand intent, anticipate needs and connect individualized interactions into fluid journeys. Give bots and agents real-time orchestration possibilities based on your customers’ unique cross-channel behaviors — without setting up complicated rules and workflows. Break down barriers between service, marketing and sales to transform your contact center into a centralized hub for consistent people-centric engagement.
提供无缝omnichannel经历一个ll-in-one digital and voice solution. Conversational chatbots empower users with satisfying self-service. Predictive engagement initiates interactions at just the right moment to reduce customer effort and frustration, preventing abandoned journeys. When a human touch is needed, AI-powered routing ensures every customer reaches the best agent to meet their needs. Agents manage calls, chats, messages and more from an intuitive unified desktop. Speech and text analytics provide real-time agent support with next-best steps. And with full context and conversation history, agents deliver fluid experiences even when the customer changes channels.
Simplify your investment with an integrated solution for customer and employee experiences. Native integration speeds deployment, cuts IT burdens and reduces overhead. Having native WEM tools in the same desktop that agents use every day encourages adoption and empowers them to improve their own performance. Historical and contextual data from customers and employees combines to drive intelligent routing. Conversation analysis identifies agent behavior patterns and flags opportunities for targeted coaching in real time. And the unified platform aligns agent productivity with customer satisfaction to enable better experiences for customers and employees.
With the scale and flexibility to navigate today’s challenges and build future solutions, Genesys is the last contact center platform you’ll ever need. Leverage existing cloud commitments with the ability to host Genesys software on any major cloud, including Amazon Web Services, Microsoft Azure and Google Cloud Platform. Get all the building blocks required to compose your optimal mix of capabilities to deliver proactive, tailored experiences that build customer loyalty. With continuous deployment, Genesys capabilities keep expanding — and so do your possibilities. It’s like having an innovation partner who empowers you to lead the way — no matter what the future brings.
基因makes it easy to deliver better customer and agent experiences. Request a free demo to see how our cloud call center software enables great customer service. Simplify your call center operations and the demands on IT. Give your service teams more time to focus on what matters most — your customers.
我们将与你直雷电竞备用网址接联系建立一个日期和time that works with your schedule.
云联系中心是托管雷电竞备用网址在Internet服务器上的中心点，从该服务器上处理了所有入站和出站客户通信…
A multichannel cloud contact center is a customer experience solution that integrates multiple touchpoints…
Workforce management (WFM) is the process of strategically optimizing the productivity of employees to ensure that all resources are in the right place at the right time…
Pick the perfect plan for your business — our flexible pricing is designed with you in mind…
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
