他们试图告诉你一些...
While watching your visitors, you can engage and start chat session with them if you feel they are stuck or need your help. They can also see your or your agent's online status and request to chat with you if they have questions. Plugins allows to detect when you are idle in your computer, you can also configure each agent's daily off-time. Canned responses and ability to see client's message before they send the message, make chatting a breeze!