抵达时迎接您的访客
Connect them to the right people
立即回答问题
Convert better by solving concerns when it matters
给出前景,保证他们在考虑购买时的关键时期,他们常常在关键期间进行。
您的网站和移动应用程序的实时聊天软件可帮助您与您的网站访问者开始对话,并在他们仍在您的网站上捕获这些领导。
让客户可以轻松留言您
无忧无虑通信的语音笔记
People speak about four times faster than they type. Zoho SalesIQ's live chat tool comes with voice note so visitors and agents don't have to type long paragraphs to explain complex questions and solutions.
为这些后续查询聊天重新打开
曾经有过的顾客在以前讨论过的话题上回来有更多问题吗?给予那些对话的背景。Salesiq的网站Live Chat会显示客户与您的所有聊天,让他们重新打开旧聊天以获取更多帮助。
获取您与您聊天的相关细节
每个聊天请求都与游客的国家/地区完成,页面,以及他们选择的部门。您还可以获得他们的网站占地面积,他们的设备细节,他们正在使用的操作系统以及以前的聊天。这有助于您在没有太多问题的情况下达到此事的核心。
Reduce response time with these time-savers
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罐头反应
我们还有一些东西可以帮助您解决您实际上可以预测的常见问题。将您的共同答复,问候语和问题保存为罐头响应,并在聊天期间用快捷方式调用它们。
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输入预览
如果可以预期所有问题,那里的现场聊天代理的生活将更容易。我们让你更好了!我们的在线实时聊天软件解决方案允许您查看客户在输入字段中键入的内容,以便更快地找到答案。
将您的实时聊天与音频通话和屏幕清答电源
解决复杂的查询,开始与你的电话customer right from your live chat software. Customers can also call you from the website chat window in a click without any wait tones or IVRs.
此外,Zoho Salesiq允许您分享您的屏幕以援助客户。您甚至可以要求客户分享他们的屏幕,以便您可以获得他们的问题,并提供即时帮助。
Still worried about promising instant responses?
Live chat for websites by definition implies immediate responses to queries, which could be worrisome to smaller businesses without the adequate workforce to handle a large chat influx.
我们的Chatbot平台使您可以部署Multirelyly 24x7的虚拟实时聊天代理。
了解更多设置您的实时聊天时间
Define the business hours your live chat agents will be available so your chat widget will only be displayed within this specified period. Outside of these set hours, customers can leave an offline message you can tend to at a later point. This way, customers aren't disappointed after waiting for a response.
通过实时聊天翻译进行多语言
了解并说出您的客户的语言以更好地与他们联系。我们的实时聊天软件自动检测到传入聊天请求的语言,并实时翻译消息和响应。
聊天传输和小组聊天
Anytime you're stumped by a question outside your forte, SalesIQ lets you transfer the chat or simply invite a teammate with the right answers to join in. You can even add a note for your colleague as you transfer the chat.
Improve agent training with chat monitoring
Ensure your new recruits' adhere to your customer communication standards with real-time chat monitoring. Set monitors to view agent chats in real time and guide them through it. You can even join an ongoing chat if needed.
让参观者继续旧的聊天
在以前讨论过的话题上有一个潜在客户或客户回到后续查询?上下文不会为您或您的客户提供问题。
我们的网站Live Chat窗口显示了客户与您公司的所有聊天,并允许他们重新开展聊天以获取更多帮助。
Filter out abusive messages
通过Zoho Salesiq的实时聊天内容适度,确保您的团队的专业和安全工作场所。创建您的团队认为滥用和配置聊天关闭或阻止IP的术语列表,只要在聊天期间出现任何术语。
收集客户的反馈意见
在您的实时聊天操作上使用客户反馈,了解客户如何与您的互动。这将有助于您不断努力现有的缺陷来留下深刻的印象。
新的聊天新的?
或仍在使用在线聊天just客户服务?
Don't miss out on the benefits of live chat software coupled with other functions for marketing and sales!
在几分钟内设置您的实时聊天软件
All you need to do to get Zoho SalesIQ's fully functional live chat software application running on your website is copy the code we provide and paste it into your website's source file.
Want live chat on your mobile app?
Mobilisten, our mobile SDK available for Android, iOS, and React Native, lets you easily add live chat to your mobile app and gives your users a gateway to reach you. You can even contextually display your live chat button whenever a user encounters an error.
了解更多